Chargebacks are one of the biggest hidden threats to accurate cash flow forecasting. For Shopify CFOs, every disputed payment introduces friction, uncertainty, and cost. This guide explains the financial impact of chargebacks—and how switching to zero-chargeback methods like Pay by Bank helps stabilize revenue and improve planning.
A chargeback is when a customer disputes a transaction with their bank or card provider. If approved, the funds are pulled back from the merchant’s account—sometimes weeks after the original transaction.
For Shopify CFOs, this means:
Unexpected revenue reversals
Delayed or canceled payouts
Loss of confidence in forecast accuracy
Manual time wasted resolving disputes
This erodes the reliability of your revenue models—especially when forecasting runway, campaign ROI, or planned investments.
The Hidden Costs of Chargebacks
Cost type
Impact
Direct Fee
£15–£30 per chargeback (non-refundable)
Lost Revenue
Original transaction amount withdrawn
Admin Time
Finance, support, and platform coordination
Delayed Payouts
Settlement freezes or delays from processors
Forecasting Risk
Revenue projections skewed or invalidated
In high-volume Shopify stores, even a 1% chargeback rate can represent thousands in lost income and hours of wasted internal time.
Why Card-Based Payments Are Vulnerable
Credit and debit cards were not built for ecommerce. They're highly susceptible to:
Fraudulent chargebacks ("friendly fraud")
Refund abuse
Disputes over unclear shipping, recurring billing, or charge timing
Processors like Stripe, PayPal, and Shopify Payments have dispute mechanisms—but outcomes are unpredictable, and CFOs carry the financial burden either way.
The Zero-Chargeback Alternative: Pay by Bank
Unlike card payments, Pay by Bank is a push-based payment method. The customer authorizes the payment directly from their bank account, using secure open banking protocols.
Once authorized, the funds are transferred immediately—and can’t be reversed via chargeback.
Benefits for forecasting:
No disputed transactions = consistent revenue
No holdbacks or settlement delays
Full visibility into cleared cash inflows
With Wall ID, Shopify CFOs gain daily forecast stability and eliminate one of the biggest threats to cash confidence.
Why Wall ID Is the Smarter CFO Choice
Wall ID combines:
Instant settlement via Pay by Bank
Zero chargeback liability
Real-time reconciliation tools
FCA-regulated security and compliance
It’s the ideal solution for CFOs who want to move away from card-based volatility and toward true cash flow control.
Chargebacks disrupt Shopify cash flow forecasts by reversing revenue without warning. Pay by Bank removes that risk entirely, helping CFOs plan with consistency, accuracy, and control."
“Fast, secure, and way more affordable”
“We switched from a major card processor and immediately noticed how much we were saving per transaction. And since everything is verified through the customer’s bank, we’ve also seen a drop in chargebacks. It’s more secure for everyone involved.”
– Verified Trustpilot Review
FAQ
What is a chargeback?
A chargeback is a forced reversal of a card transaction initiated by the customer through their card issuer, often weeks after the original purchase.
How do chargebacks affect cash flow?
Chargebacks unpredictably reduce revenue, delay payouts, and distort forecast accuracy—making it harder for CFOs to plan investments or manage runway.
Can Pay by Bank have chargebacks?
No. Pay by Bank uses secure push payments via open banking APIs. Once a payment is authorized, it’s final—no chargeback mechanism exists.
Is Pay by Bank secure?
Yes. Wall ID is FCA-regulated and uses bank-level encryption and secure authentication through open banking protocols.
How common are chargebacks in Shopify stores?
Chargeback rates vary by industry but often range from 0.5% to 1.5% in ecommerce. In high-volume stores, even a 1% rate can lead to significant losses.
About the Author
This article was written by Wallid’s team of ecommerce finance experts, focused on helping Shopify brands gain greater control over their cash flow. Wallid is an FCA-regulated Open Banking provider enabling instant, chargeback-free payments through Pay by Bank. Learn more at wallid.co.