With
Pay-by-Bank, payments are transferred
instantly to your account. Since funds are received directly, refunds are
not automated and must be handled manually by the merchant.
Steps to Process a Refund:- Receive a Refund Request – When a customer requests a refund, confirm the refund eligibility based on your store’s policy.
- Collect Customer’s Bank Account Details – Ask the customer for their bank account number and relevant details to process the refund.
- Initiate a Manual Bank Transfer – Use your banking system to send the refund amount back to the customer’s bank account.
- Confirm with the Customer – Notify the customer once the refund has been processed and provide a transaction reference if needed.
Important Notes:✅ Refunds are
not automated and must be processed manually by the merchant.
✅ Ensure the
correct bank details are provided by the customer.
✅ Refund times depend on the bank’s processing speed but usually take
1-2 business days.
✅ If you need assistance, contact
Wallid support.