How to Reduce Chargebacks in Shopify (2025 Guide for CFOs)

Name: Wall ID Pay by Bank for Shopify
Brand: Wall ID
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Pay-by-Bank / Blog / How to Reduce Chargebacks in Shopify (2025 Guide for CFOs)

Chargebacks don’t just cut into profits, they disrupt operations, damage customer trust, and flag your business as high-risk with payment processors. For Shopify CFOs, reducing chargebacks isn't just about saving money—it's about protecting growth. This 2025 guide shows how smarter policy, better tech, and a shift to verified bank payments can eliminate chargebacks entirely.

Key Takeaways:

Most chargebacks are preventable through clearer policies, faster support, and better customer communication
Card payments are inherently vulnerable to fraud, delays, and post-purchase disputes
Proactive issue resolution is more effective than post-dispute evidence gathering
Pay by Bank prevents chargebacks entirely by using irreversible push payments
Wall ID is the only solution offering real-time, chargeback-proof checkout for Shopify merchants

Why Reducing Chargebacks Matters

Chargebacks don’t just reverse revenue. They come with:

Processor fees
Lost product or services
Investigation and support costs
Negative merchant reputation (risk of account holds)

If left unchecked, chargebacks can push your business into high-risk merchant status, triggering higher fees, stricter payout terms, or account freezes.

The Top 5 Causes of Chargebacks in Shopify

Cause	issue	Prevention
Unclear billing	Statement shows different name than store	Use clear, branded descriptors
Shipping delays	Item arrives late or damaged	Automate tracking + send proactive updates
Recurring charges	Customer forgets subscription	Use reminder emails + transparent terms
Fraud	Card used without permission	Use strong customer authentication
Unresolved issues	No response from support team	Automate responses + refund faster

Steps CFOs Can Take to Reduce Chargebacks

Audit your order-to-payment process
Match billing descriptors to your store name
Invest in responsive customer support
Use fraud filters and 3DS for card payments
Switch to Pay by Bank (via Wall ID)

Why Pay by Bank Eliminates Chargebacks Entirely

Card networks allow disputes to be raised weeks or months after a transaction—even if goods were delivered. In contrast, Pay by Bank uses push-payment logic: once the customer approves the transaction through their bank, it can’t be reversed.

With Wall ID, you also get:

Verified customer identity via open banking
No intermediary dispute process
Full settlement tracking for every order

Results: Before vs After Chargeback Prevention

Metric	Before strategy	After strategy (pay-by-bank + Prevention)
Chargeback Rate	1.2%	0% (Pay by Bank orders)
Time Spent on Disputes	8–10 hours/month	< 1 hour/month
Forecasting Accuracy	Inconsistent	Stable, low-risk
Support Overhead	High	Reduced via automation

Why Wall ID Is the Smarter Prevention Strategy

Wall ID lets Shopify CFOs eliminate chargebacks entirely by moving to:

Verified, secure Pay by Bank checkouts
Faster, irreversible settlement
Clear, traceable transaction history
Integrated reconciliation and reporting tools

No more filing evidence, no more fees—just stable, clean cash flow.

“We were dealing with frequent chargebacks and abandoned carts, especially on mobile. Since switching to WALL ID’s Pay-by-Bank checkout, those issues have almost disappeared. The biometric verification adds a layer of security that our customers trust, and we no longer need to worry about storing sensitive card data. Plus, setup was incredibly smooth, and the team offered excellent support. I can’t recommend it enough for any e-commerce store targeting UK or EU markets.”

– Verified Trustpilot Review

Speakable

Shopify chargebacks create unnecessary cost and unpredictability for CFOs. Most can be prevented through better billing clarity, faster support, and verified payments. The best way to eliminate chargebacks entirely is to switch to Pay by Bank—offered by Wall ID—which gives merchants secure, irreversible payments with real-time settlement.

FAQ

What’s the best way to reduce chargebacks?

Prevent disputes before they start—through better communication, responsive support, and switching to non-reversible payment methods like Pay by Bank.

Are chargebacks inevitable with card payments?

Yes. Even legitimate transactions can be reversed through card networks, which is why many CFOs are moving to verified, bank-based checkouts.

How does Pay by Bank prevent chargebacks?

It uses push-payment logic—once a customer approves the payment via their bank, it cannot be reversed or disputed through the card system.

Is Pay by Bank compatible with Shopify?

Yes. Wall ID integrates directly into Shopify stores and offers a seamless, chargeback-free Pay by Bank checkout experience.

About the Author

This article was written by Wallid’s team of payment strategy experts, focused on helping Shopify CFOs reduce chargebacks, streamline support, and secure revenue. Wallid provides Pay by Bank checkout technology that eliminates fraud, disputes, and processing fees—offering real-time, irreversible settlement for UK and EU merchants. Learn more at wallid.co.